AI Patient Triage Agent Development for Clinical Efficiency

Before Voxil AI

CareFlow Clinics, a busy multi-location health system, was struggling under a massive backlog of patient calls and appointment booking requests. Patient intake was handled entirely by a receptionist team, leading to average call hold times of over 15 minutes. Routine queries regarding clinic hours, directions, and basic medical instructions frequently tied up the phone lines, making it difficult for patients with urgent issues to reach care coordinators.

The Challenge

The clinic network needed a solution that could capture and qualify patient concerns 24/7 without risking data leaks (maintaining absolute HIPAA compliance) or sacrificing clinical protocols. The new system had to communicate with patients empathetically, collect clinical symptoms accurately to prioritize urgent cases, and write that data directly into Epic Systems EHR to schedule appointments without human intervention.

The Solution

Voxil AI designed and deployed a HIPAA-compliant custom AI Agent called CareFlow Triage. Operating over SMS and webchat, this intelligent assistant guides patients through clinical intake protocol, checks real-time calendar availability, maps scheduling criteria, and writes directly to the EHR API.

• Intelligent Intake: Empathetic conversation that securely logs patient symptoms and history.
• Dynamic Patient Triage: Automatically identifies high-priority cases and escalates them to clinical staff immediately.
• EHR Integration: Seamlessly writes patient details and booked slots directly into Epic Systems EHR.

Key Systems Integrated & Replaced

The Results